@book{11327,
	author = {Jyoti Singla, Supervisor: Veerpaul Kaur Maan},
	title = {Role of CRM Practices of Banks in Client Retention: A Comparative Study of Public and Private Banks of Haryana},
	publisher = {Department of UBS, MRSPTU, Bathinda},
	year = {2023},
	url = {http://163.47.215.52:8080/jspui/handle/123456789/490}
}